VoIP FAQ

How do I make phone calls using County Broadband?

Essentially, in exactly the same way you make phone calls at the moment! You will either need a small adaptor (which we can supply for £49) that your old phone will plug into and which is plugged into your broadband router, or you will need an internet enabled phone, but aside from that the process of making calls is exactly the same. You even get to keep your current phone number if you want.

Do we have to continue paying a line rental to BT (or similar)?

With the County Broadband Fibre to the Home service we are delivering a fibre optic cable all the way into your house. As a result the current BT phone line will not be needed any longer as you will receive all your broadband via the fibre optic cable and you can also receive your phone through this too (please see our broadband and phones section). This means you will no longer have to pay for the BT phone line – so you could cancel it completely (saving you up to  £18.99 per month)

Can we retain our existing phone number and old telephones?

Yes you can. When you request a phone service from us we will ask if you wish to retain your number. If you do we will need to request that your number is transferred across to our network (much the same way as transferring a mobile phone number) and this process can take up to 4 weeks. Furthermore we can provide a small adaptor to allow your existing analogue phone to be connected to our internet phone service. It is all very simple and very easy.

How much will I save using the fibre phone service?

Obviously… this very much depends on how much you use the phone! With our service you have a fully inclusive, anytime 7-day-a-week call package. Because you don’t need a separate phone line for our fibre broadband you can add the County Broadband phone service for just £6 (whilst keeping your existing number). This monthly subscription includes unlimited calls to UK landlines, so you will be able to cancel your existing phone line completely, saving you £18.99 fixed line rental from BT, and as you can make unlimited UK landline calls at any time of the day with the County Broadband… [Read More]